We will obtain a brief description of the symptoms. Boot PC and ensure that the Windows OS can fully load. Ascertain the presence/status of antivirus software. Install approved removal applications if necessary. Run system and disk cleaner, registry cleaner, start up manager and auto run (if applicable).

The operating system must be Windows 8, 7, Vista or Windows XP (Home/Professional).

Bootable rescue, recovery and system CD/DVD's should be on-hand.